Navigating the future of customer service

The Ivy, Tower Bridge: Breakfast Discussion, 22 March 2024

Thanks for joining us at The Ivy.  We've created a website that is home to some of the Generative AI video demos you saw on the day.

You can also download a PDF copy of the slides below

The cool stuff...

We showed three examples of how generative AI can be genuinely transformative.  We had a product support demo, a look at what GPTs are and what they can do (no coding required!), plus OpenAI's revolutionary text to video platform, Sora.

Using ChatGPT 4 as a technical or product support tool

Introducing GPTs

GPTs are a new way for anyone to create a tailored version of ChatGPT to be more helpful in their daily life, at specific tasks, at work, or at home - and then share that creation with others. 


Anyone can easily build their own GPT—no coding is required. You can make them for yourself, just for your company’s internal use, or for everyone. 


Creating one is as easy as starting a conversation, giving it instructions and extra knowledge, and picking what it can do, like searching the web, making images or analysing data. Try it out at chat.openai.com/create.


Using text to create video

Introducing Sora, OpenAI's text-to-video model. Sora can generate videos up to a minute long while maintaining visual quality and adherence to the user’s prompt.


Real-life use cases

#1 Knowledge Management

#2 Email Response

#3 AI-powered voice translation

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